This Shipping Policy applies to all orders placed with ELEGANT BOUTIQUE SDN. BHD. (Registration No. 202501002540 (1603953-K)).
Shipping Coverage
We currently deliver to addresses within Malaysia only. International shipping is not available.
Shipping Charges
Standard shipping is provided free of charge for all orders unless otherwise stated during checkout or as part of a special promotion.
Order Processing
Orders will be processed after successful payment confirmation. Customers are responsible for ensuring that their name, contact number, and delivery address are accurate and complete before submitting an order.
Orders cannot be changed once they have been processed or handed over to the courier.
Estimated Delivery Time
Orders are generally delivered within 7 working days after payment confirmation. Delivery times may vary depending on the destination, courier operations, public holidays, severe weather, or other circumstances beyond our reasonable control.
We do not provide overnight, same-day, or guaranteed next-day delivery.
Order Tracking
Tracking information may be provided once the order has been dispatched. Please allow some time for the courier’s tracking system to update.
Failed Delivery
Customers must ensure that someone is available to receive the parcel. If delivery is unsuccessful due to an incorrect address, an unavailable recipient, or failure to respond to the courier, additional redelivery charges may apply.
Delayed or Missing Parcels
If your order has not arrived within the estimated delivery period, please contact us with your order number and tracking information. We will assist in checking the delivery status with the courier.
We shall not be responsible for delays caused by the courier, incorrect customer information, customs restrictions, natural disasters, or other events beyond our reasonable control.
Damaged Parcels
If a parcel appears damaged upon arrival, customers should record a clear and continuous unboxing video before opening it. Please contact us promptly with the order details, photographs, and video evidence for further assistance.
Contact Us
For shipping enquiries, please contact:
ELEGANT BOUTIQUE SDN. BHD.
Registration No.: 202501002540 (1603953-K)
Email: elegant_boutique1@outlook.com