ELEGANT BOUTIQUE SDN. BHD. (Registration No. 202501002540 (1603953-K)) respects your privacy and is committed to protecting the personal information collected through our website and services.
Information We Collect
We may collect personal information that you provide when you:
- Create an account or place an order.
- Contact us or submit an enquiry.
- Subscribe to promotional communications.
- Participate in promotions or surveys.
- Use our website and related services.
The information collected may include your name, email address, telephone number, billing address, shipping address, order details, payment status, and other information necessary to fulfil your request.
Payment card or banking information may be processed directly by our authorised payment service providers. We may not directly store complete payment credentials.
How We Use Your Information
We may use your personal information to:
- Process, fulfil, and deliver your orders.
- Confirm payments and provide order updates.
- Respond to questions, complaints, or support requests.
- Manage returns, refunds, and exchanges.
- Improve our website, products, and customer experience.
- Prevent fraud, misuse, or unauthorised transactions.
- Send promotional communications where consent has been provided.
- Comply with applicable laws and regulatory requirements.
Disclosure of Information
We may share necessary information with trusted third parties, including payment processors, courier companies, hosting providers, technical service providers, and professional advisers.
These parties may only use the information for the services they provide. We do not sell or rent customers’ personal information to third parties.
We may also disclose information when required by law, a court order, regulatory authority, or to protect our legal rights and the safety of our customers.
Cookies and Website Data
Our website may use cookies and similar technologies to remember customer preferences, maintain shopping-cart functionality, analyse website performance, and improve the browsing experience.
You may disable cookies through your browser settings. However, certain website functions may not operate correctly after cookies are disabled.
Data Security
We take reasonable administrative and technical measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. However, no online transmission or storage system can be guaranteed to be completely secure.
Data Retention
Personal information will be retained only for as long as reasonably necessary to complete transactions, provide customer support, maintain business records, resolve disputes, and comply with legal obligations.
Your Rights
Subject to applicable Malaysian law, you may request to access or correct your personal information. You may also withdraw your consent to certain uses of your information, although this may affect our ability to provide some services.
You may unsubscribe from marketing emails by following the instructions included in the email or contacting us directly.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or security of external websites. Customers are encouraged to review the relevant privacy policies before providing personal information.
Children’s Privacy
Our services are not intended for children who are unable to enter into legally binding transactions. We do not knowingly collect personal information from children without appropriate parental or guardian consent.
Changes to This Policy
We may update this Privacy Policy when necessary to reflect changes to our services, business practices, or legal obligations. The revised policy will become effective once published on our website.
Contact Us
For questions or requests concerning this Privacy Policy, please contact:
ELEGANT BOUTIQUE SDN. BHD.
Registration No.: 202501002540 (1603953-K)
Email: elegant_boutique1@outlook.com